Return Policy

To Place An Online Order:

Add item(s) to your cart, select your delivery method (Shipping or Store Pickup *Store pickup currently unavailable as of 03/15/2020 due to local and State-wide mandates related to COVID-19), and select your payment method by clicking Check Out.

If using a third-party payment service you will be directed to their site to make your payment. Upon receipt of payment, you will receive confirmation emails regarding your order and the shipping progress. Please be sure to double check your email address for accuracy. The shipping address you enter into our website, must match the billing address for your credit card/payment method. If using PayPal, be sure to only use a Confirmed address. To confirm your address in PayPal, go to your PayPal account and add the address you wish to use along with credit card information that bills to that same address. PayPal will verify the address through the credit card information.

Your shipping address cannot be changed after you have placed your order.

Kristi Luv's Connection reserves the right to refuse service, remove accounts, or cancel orders at our discretion.

Shipping Options:

*Store pickup currently unavailable as of 03/15/2020 due to local and State-wide mandates related to COVID-19. Please choose a shipping method that fits your needs at checkout.

*We hate to see an important package arrive late so please be sure to choose the best shipping option based on your needs.

Once an order is shipped, you will be sent an email to the email address provided to us on your order with a tracking number. It is important that you use this information to track the package so that you do not miss a delivery attempt.

 

Regular Shipping $10 (takes 7-10 business days) – Shipping to U.S. addresses:

*Note that during holiday seasons or times of increased mail volume, delivery options may vary.

In the United States you will receive orders shipped via USPS First Class Mail or Priority Mail. Packages are shipped from California, at the flat rate of $10.00 and should arrive within 7-10 business days unless an item is on back-order. Business days are Monday through Friday and do not include weekends or holidays.

Expedited Shipping $28 (takes 3-5 business days & customer signature is required ) – Shipping to U.S. addresses:

*Note that during holiday seasons or times of increased mail volume, delivery options may vary.

We offer Expedited Shipping for a flat rate of $28.00 online. Expedited Shipping can take up to 3-5 business days to arrive. Business days are Monday through Friday and do not include weekends or holidays.

If you have already paid the $10 for regular shipping, and would like to receive an invoice for the $18 difference for Expedited Shipping or the $40 difference for Express Shipping: Send us an email to klccustomerservice1@gmail.com with the subject line: Please Expedite My Order. The message should include the email address you would like your invoice sent to, the name used when your order was placed, and the shipping option you would like to upgrade to. Signature confirmation is required to ensure the safety of your order. 

Express Shipping $50 (takes 1-3 business days & requires signature confirmation) – Shipping to U.S. addresses:

*Note that during holiday seasons or times of increased mail volume, delivery options may vary but will be quoted at checkout before you complete your order.

We offer Express Shipping for a flat rate of $50.00 online.. Express Shipping can take up to 1-3 business days to arrive. Business days are Monday through Friday and do not include weekends or holidays.

If you have already paid the $10 for regular shipping, and would like to receive an invoice for the $18 difference for Expedited Shipping or the $55 difference for Express Shipping: Send us an email to klccustomerservice1@gmail.com with the subject line: Please Expedite My Order. The message should include the email address you would like your invoice sent to, the name used when your order was placed, and the shipping option you would like to upgrade to. Signature confirmation is required to ensure the safety of your order. 

Returns

NO REFUNDS 

STORE CREDIT within 3 days.

No refunds or price adjustments will be made on any returned item, instead a store credit is available for "New Items".

New items (not including final sale, outlet, accessory, or special order item) may be returned for a store credit within 3 days of delivery of your order, minus costs of shipping and handling. Please note: store credits do not expire. Requests for returns beyond 3 days of an order being delivered will not be accepted and the sale will be considered final sale. Please open and inspect your order immediately upon delivery.

FINAL SALE /CLEARANCE ITEMS NAMED "FINAL SALE":

Products purchased from the "Outlet," “Clearance,” or other categories that are named "Final Sale" are clearance items and will not be accepted for return, exchange, or store credit. These items are final sale, no exceptions.

ACCESSORIES:

Products purchased from the "Accessories" or other categories that are accessories (jewelry, belts, hats, and purses) will not be accepted for return and are final sale.

All Accessories, Sunglasses, & Glasses are Final Sale and no return or exchange will be allowed on these items.

EXCHANGES:

We do not accept exchanges at this time, you can return an applicable item and repurchase a different size or item with or without using a store credit. Since we are unable to do exchanges, please note that we do not hold items for returns or for store credit usage.

Store Credit/Exchange Requirements:

1. All items must be returned in same condition they were sent. They must not be worn, have any smell, soiled in any way, marked, or damaged.

2. All tags MUST be attached to the garment and in perfect resale condition.

3. We reserve the right to refuse any exchange of any item that does not meet our exchange policy standards.

4. In the event that the returned item does not meet our inspection standards upon our retrieval, you will not receive the  refund or store credit. 

5. Customer is responsible for shipping fees to send the order back.

6. Shipping fees are non-refundable.

7. All returns will be subject to a $10 restocking fee.

***NOTE: It's very important that you include your original packing slip inside of the package when you send out your return. If you've misplaced your packing slip, you may enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item or just receive a merchandise credit. If an exchange is not indicated or the size you're requesting for the exchange is unavailable a merchandise credit will be issued in the form of a gift card sent via email.

If you meet the return/exchange requirements please ship item(s) to:

Kristi Luv's Connection

Attn: Returns Department

28655 Lavatera Ave 

Murrieta Ca, 92563

RETURN PROCESSING TIME

Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed. 

 

QUESTIONS ABOUT RETURN POLICY:

Please email info@kluvsconnection.com for any other questions or concerns regarding orders. A representative will respond within 3 business days. We will get back to you as soon as possible. The date we reply back will not affect return authorizations as we go by the date our customer contacted us.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.